Woww another great Marriott hotel ???. I stayed in one in Modesto,ca and it was fabulous too ? we needed a accessibility room this time because of my broken ankle and they had a room available on the short notice ?. The staff was so friendly and helpful , either at night or during the day. The morning breakfast was delicious and so many yummy options to choose from ??. It was awesome to have a two room suite that one bathroom was regular and the other was a handicap one ??. Everything in the handicap room was perfect for grabbing or holding on when i had to lift myself up ?. The only problem was that it was on the second floor and at the end of the hallway , and i was on crutches ?. My friend went to a Walmart in the morning and got me a knee scooter ? so check out wouldn't be so exhausting. Also the elevator was stopping and starting and jolting strangely early in the morning when we were using it .We asked later about it and they said the elevator gears have been getting too hot and they are working on improving them so its never an issue again ?. Thanks for a great stay Residence Inn ???

We stayed here last year for Xmas with family and had a good experience in room 310 on the top floor. We were given the exact same room this year, and when I walked in it reeked of dog. Lighting is bad in all rooms (we were in a few to know this). Rooms are also randomly stocked with kitchen items and each room we were in had maintenance issues. After our first night, my daughter and I realized that we were both getting bitten around our ankles and torso. Turns out the room had fleas. Hotel was accommodating enough to offer us a different room temporarily the second night until they can move us to another two bedroom suite the following day. The permanent room we moved to was on the second floor. I had asked the front desk if we would be able to hear noise above us on the second floor and was told that it’s only a problem if children are above you. That was a blatant lie. You can hear every single footstep above you in this property. You can also hear every sound from people outside the front door if you’re trying to sleep in the living room and you can hear loud talking through the walls. This hotel attracts families with children and children can be very loud. Our stay was for 10 days and I have barely slept for a week now. Last night someone was cooking what smelled like burgers and created too much smoke that the fire alarm went off and we all had to leave our rooms and go out in cold for an hour. Breakfast bar ran out of eggs and other items well before closing time on multiple days. We get to go home today. Next year will be an AirBNB.

Stayed 3 nights for a work trip. Clean, spacious room, fair price, basic but good breakfast, and friendly staff. Shout out to Natalia at the front desk...she's extremely helpful and welcoming.

Had an overall very nice stay here. Positives: Could leave bags with them as I arrived early and room was not ready yet. Very friendly and helpful reception, helped me sort various things like fees rearrangements, sorted out wifi whilst waiting for room to be ready, and helped me find a store nearby that sold something I needed to get. Jacuzzi water was heated so the temperature stayed comfortable no matter how many times you turn the bubbles back on. Beautiful patio area with nice shading from trees. Hot breakfast available everyday. Spacious room. Good free wifi, available across entire property. Netflix streaming available. Stove, dishwasher, microwave, full sized fridge available. Good bottle shop almost next door and walking distance to many good shops and restaurants at the Palladio area and other surroundings. Easy to get Uber with designated spot for pick up and drop offs. Room for improvement: This was probably just my room but the door handle gets stuck, so make sure it closes and locks before you leave. Cleaning was a bit slack, they only take towels and rubbish, no vacuum or wiping anything properly consistently like tiles or surfaces , and they keep leaving footprints all over bathroom. They also chuck all recyclables and trash all in the same bin. There was a stain on the office chair from a previous occupant. They also didn't replace toilet papers properly, had to ask when I heard a cleaner outside cuz I ran out after a week ish. No kettle available for convenience of making instant hot drinks, relied on the coffee maker for that but first few spurts water tasted like coffee remnants. At least there's a stove to boil water. Table and chairs not really ergonomic for someone of my height - table too high, but at least there's a portable couch table where I could put my laptop on and work comfortably from the couch.

A really nice place to stay! Very nice, clean, spacious and well appointed rooms. Very friendly and helpful staff. I particularly want to call out the breakfast chef! He was super nice and made my morning today!!! Thank you!

I’m moving out of state and I decided to stay at this hotel for 2 nights in between driving. It was extremely stressful because I felt harassed by the front desk lady Susan. She went out of her way to harass us. It made me feel super overwhelmed. Then apart from her bad service our hotel barely had any lighting. Like apart from having to do my makeup basically in dark, the living room area part of rooms light didn’t even turn on. It was just a very stressful stay. I do not recommend staying here.

I have had two long-term stays at this hotel. My experiences both times were very pleasant. Friendly and very helpful staff. The hotel should include more variety on its breakfast menu. The choices are limited and gets boring.

Our stay at the Residence Inn by Marriott Folsom Sacramento was beyond great. We were welcomed by Sam at the front desk with warmth and professionalism, the staff were courteous, the facility was clean, and the overall complex was welcoming. The front desk staff is very friendly and accommodating. I especially commend Sam at the front desk. She was our first encounter and she made us feel welcome after our very long drive. This will now be our go-to place to stay whenever we are in the area.

? 1-Star Review — Lost Item Never Returned & Staff Lied About Room Service Stayed at the Residence Inn by Marriott and had a really disappointing experience. My wife accidentally left her Stanley cup in the room. We realized soon after checkout and called right away. Instead of helping, the front desk gave us excuse after excuse — claiming the staff was “too short-staffed” to turn things in. That’s not a valid reason for missing items. It felt like it was taken, not forgotten. The woman at the front desk refused to check the nearby employee area, even though it’s right next to the room we stayed in. No effort, no customer service. Even during our stay, the staff was dishonest. They marked our room as “cleaned,” but it definitely wasn’t. We had to personally walk down to get fresh towels, coffee, and basic items — nothing was restocked. That’s a problem when you’re paying for a room that’s supposed to be maintained. We expected better from a Marriott property, but this place lacks accountability and honesty. If you leave something behind here, don’t expect it back — and don’t expect anyone to care either.

This stay was beyond disappointing. I accidentally left my Stanley cup in our room at the Residence Inn, and when I called shortly after checkout, I was met with excuses instead of help. I was told it likely wasn’t turned in because they’re “short staffed.” Since when does being understaffed justify stealing a guest’s belongings? The front desk staff was completely unhelpful and refused to check the employee area, which is right next to the room we stayed in. She made no effort to actually assist — just passed blame and brushed me off. This isn’t the first sign of dishonest behavior from the staff. While we were there, we were told our room had been cleaned on Saturday — it absolutely had not. I had to personally go down to the front desk to request fresh towels, coffee, creamer, and other basic essentials because nothing was restocked. They flat-out lied about providing service. This place clearly has issues with accountability, poor housekeeping, and staff dishonesty. If something goes missing, don’t expect support — just excuses. I’ve stayed at many Marriott properties and never had an experience like this. I won’t be returning to this location, and I wouldn’t recommend it to anyone.